LUCK IS ELUSIVE
but satisfaction can be measured!
ENTHUSIASTIC CUSTOMERS ARE OUR GOAL!
As a service provider, we place great emphasis on the requirements of our customers and customer satisfaction is therefore a key issue for NTS. For us measuring customer satisfaction is not a one-time undertaking but a continuous process that is performed on a regular basis.
In 2025, we conducted 2413 surveys. We are very satisfied with the average rating of 1.08 (Rating: 1 = very good, 5 = unsatisfactory). Nevertheless, we continue to work in our customers’ interest to expand and improve our Super Services!
“As a superhero, I have dedicated my life to the cause of satisfaction and as a well-known overachiever, in the index only the 1 counts for me!”
NTS Man Satisfaction Director NTSHow do we measure customer satisfaction
To measure customer satisfaction, we employ the “Customer Satisfaction Survey” system. Here, upon completion of the NTS services, customers will be asked to provide feedback in two different ways. Feedback is captured on a short standardized questionnaire that is evaluated statistically; feedback for comprehensive services is collected by phone.
The calculated average values are communicated on a weekly basis and displayed on our website as the “NTS customer satisfaction index”. The weekly index, i.e. the average value of the last week, is calculated from the responses of the previous week or the last available week if we do not have any data from the previous week. The average value of the previous month corresponds to the evaluated data of the previous calendar month. The average value of the previous week and the average value of the previous month are therefore recalculated and communicated on a weekly basis.
Customer satisfaction
Rating (1 = very good, 5 = insufficient)