Super Services

You are not left alone as we assume the responsibility for the monitoring of your systems, processes and their analysis. Heroic, intelligent and secure. Precisely to the extent that you require, just in that style that you desire.


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> NTS Managed Monitor

Into the network comfort zone!

Insight, perspective and vision. Intelligent, efficient and secure. Could this be the ultimate network comfort zone?

Our offer to you is our NTS Managed Monitor – a transparent overview and insight into your IT infrastructure, heroic NTS monitoring and proactive alerting. Our NTS Managed Monitor therefore allows fast and simple monitoring of your IT infrastructure.

> NTS Managed Services

We take on responsibility!

Our Managed Services will relieve you from the operation of your system. With our Super Services, we monitor your IT infrastructure for performance and faults and make the performance data at the same time more visible and more transparent besides taking a complete inventory. This means that you not only have your costs under control, but you can also focus on your core activities as your IT activities are supported comprehensively. NTS offers services for network, collaboration, security, Cloud and data center that match all your needs.

Our services include a 24×7-Monitoring with proactive error messaging, defined service level agreements and the handling of problems and errors.

We obviously also take over the organization and execution of changes of configurations of your infrastructure. For this purpose, our Service and Operations Center is available around-the-clock as a single point of contact. In order to keep the high standard of quality and security, with all our Managed Services software updates we offer comprehensive reporting as well as continuous reviews.

NTS consulting & planning services

For us Super Services are part of the plan!

An IT architecture, that is planned sustainably and mapped out thoroughly, allows reacting to changes within the company in a flexible and cost-effective way in order to optimally support the business development. Our employees gladly participate with their knowledge and experience in creating such a technological vision.

Doing that, we assist you in combining economical with technical requirements. However, we are also available for immediate support and short-term assistance – ranging from network security all the way to consulting during the selection of a suitable Cloud concept for your company.

To guarantee a smooth operation of your system integration, appropriate project management is required as well as advanced technical expertise. The groundwork for a successful project is the interaction with other systems, a timetable for all stages of the commissioning that is agreed on with all relevant divisions, an extensive pilot operation, training of the employees on the new systems, comprehensive commissioning and project documentation

> GDPR

#GeneralDataProtectionRegulation

A central aspect of data protection is the security of data. Internal IT concepts shall now especially be scrutinized thoroughly. It needs to be clarified if the concepts comply with the most recent technical and legal requirements.

To be protected sufficiently against current threats and to take appropriate preventative measures to minimize risks, it is important to know the current level of protection. Specifically for this purpose, we developed two new service products too: the NTS Vulnerability Assessment and the NTS Penetration Test. From an IT standpoint, we provide you with specifically recommended actions and we offer comprehensive advice. Find more information here.

> Customer satisfaction

We rate us

As a service provider, we place great emphasis on the requirements of our customers and customer satisfaction is therefore a key issue for NTS. For us measuring customer satisfaction is not a one-time undertaking but a continuous process that is performed on a regular basis.

To measure customer satisfaction, we employ the “Customer Satisfaction Survey” system. Here, upon completion of the NTS services, customers will be asked to provide feedback in two different ways. Feedback is captured on a short standardized questionnaire that is evaluated statistically, but feedback for comprehensive services is also surveyed by telephone. Last year alone around 1,200 job tickets were evaluated by our customers and more than 100 customers were telephoned for a follow-up survey.

> NTS Captain

YOU TAKE THE HELM

De-centralised management, extensive implementation efforts and lacking standards are challenges traditional IT organisations are facing. This incurs security risks and requires extensive resources and finally results in a lack of efficiency and control. Last but not least, productivity will also suffer from such de-centralised processes.

NTS CAPTAIN (Cloud Automation Platform) offers an independent, efficient and simple control of your data center infrastructure. Basically it represents the NTS operating system for your data center. NTS CAPTAIN can be integrated into the existing VMware environments as a self-service platform and opens up opportunities to act as an internal service provider.

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With great power comes great responsibility!

Superman

Hero