As a service provider, we place great emphasis on the requirements of our customers and customer satisfaction is therefore a key issue for NTS. For us measuring customer satisfaction is not a one-time undertaking but a continuous process that is performed on a regular basis.
To measure customer satisfaction, we employ the “Customer Satisfaction Survey” system. Here, upon completion of the NTS services, customers will be asked to provide feedback in two different ways. Feedback is captured on a short standardized questionnaire that is evaluated statistically, but feedback for comprehensive services is also surveyed by telephone. Last year alone around 1,200 job tickets were evaluated by our customers and more than 100 customers were telephoned for a follow-up survey.