SAVD

OVERCOMING LANGUAGE BARRIERS VIRTUALLY

More than 8,000,000 minutes of video and telephone conferences, 25,600 users, 7 areas of application, 50 languages: SAVD is the market leader for audio and video interpreting in Austria and Germany. Thanks to a solution by Cisco and NTS as a technological basis, SAVD is enabling people around the globe a secure and fast communication that is adapted to individual requirements.

The best treatment, care or consultation does not necessarily give the best results when it happens in a dialogue with non-German speakers. It is essential to start a conversation with people and to understand them, especially in sensitive areas such as health care or law enforcement. Situations when one needs interpreters either on an ad hoc basis or pre-arranged, are now a problem of the past thanks to SAVD. Suitable interpreters are virtually available with just one click of the mouse – the language pool consists of 50 languages, irrespective of time and location.

VIDEO INTERPRETING FACILITATES REFUGEE AID AT THE SAMARITANS VIENNA

Under the motto “Let’s help together”, the Samariterbund Wien provides help for people in various emergency situations. Its tasks range from traditional rescue and ambulance services to health and social services such as care, and also include looking after refugees and homeless people, disaster relief services and supporting families affected by poverty through social markets and free learning facilities.

In dialog with non-German speakers, the best treatment, care or advice does not necessarily bring the best results. Especially in sensitive areas, it is essential to talk to people and understand them. Thanks to SAVD, situations in which interpreters are needed on an ad hoc or scheduled basis are no longer a problem. Suitable interpreters are available virtually with just one click – the pool includes over 60 languages, regardless of time and location.

Thanks to the donation from Cisco Austria, over 90 access points for mobile video interpreting are available to the refugee aid facilities of the Samariterbund Wien. This gives employees and people seeking protection the opportunity to be connected to an SAVD interpreter within minutes. Interpreters are immediately available in 17 languages, and translations in a further 45 languages and dialects can be booked within a few days. The ease of use of the systems, as well as the quality, flexibility and neutral attitude of the interpreters are the biggest advantages. In addition to Cisco and SAVD, NTS supported the implementation of the project and implemented a secure data center and stable network at SAVD as the basis for mobile video communication with Cisco end devices.

„Es freut uns sehr, dass wir jenen eine Stimme geben können, die am dringendsten Hilfe benötigen. Das Schicksal der Betroffenen ist tragisch, ein solches Projekt unterstützen zu können, ist uns somit auch ein persönliches Anliegen“, unterstreicht Andreas Neuwirth, COO bei SAVD Videodolmetschen GmbH.

RELIABLE, SCALABLE, REDUNDANT, EXPANDABLE

SAVD used to use a mobile hand-held device, (Cisco DX80) with a special camera function for document reading and a WLAN function, as early as 2014 and even back then the collaboration was highly successful. “NTS has been on our side for many years and has always been a reliable and ‘tangible’ service provider. Having such a partner on your side and with a huge project in front of you, it is natural to start talking to your existing partner,” explains Feldin Smajlovic, CEO SAVD Videodolmetschen GmbH. Therefore, awarding the concrete project to NTS.

In this project, NTS was able to accompany the expansion of the range of services for SAVD customers by means of switching to a Cisco Enterprise solution. This time, NTS could draw from their complete product portfolio. The overall solution at SAVD is complemented by the historically grown and immensely wide array of collaboration tools as well as a secure and stable network, a modern data center and GDPR conform security solutions. “We were able to expand our range of services considerably with this new solution and we will gladly pass this on to our customers. The new IT solution contributed to an efficient use of our resources and it noticeably improved the workflow in many departments,” spells out Feldin Smajlovic.