Liebherr

FROM TOWER CRANE TO TECHNOLOGY COMPANY

From refrigerators via the hotel industry all the way to machine tools, construction machines, or ship cranes and mobile cranes: nothing is too big for the Liebherr Group. The still family-run business with 13 product segments, 140 international companies, and more than 50,000 employees requires a strong network that adapts to fast technological progress. Exactly the right challenge for NTS.

NTS provides IT services for Liebherr IT Services GmbH, their customers, as well as for an additional 8 Liebherr locations. These services cover network, security, and data center operations. NTS solutions are utilized across 9 out of 13 product segments, ensuring robust IT support. Reliable maintenance contracts, offering 24/7 comprehensive carefree support, complete the service package for this successful group of companies.

First Date

The partnership between NTS and Liebherr began at Cisco Live 2020 in Barcelona. “We started to talk to representatives of Liebherr IT Services GmbH, and out of this meeting, a productive and reliable partnership developed very rapidly,” recounts Jürgen Tabojer, Managing Director at NTS Germany. “Jürgen Hack, Team Lead Network & Collaboration at Liebherr-IT Services GmbH, appreciates NTS’s flexibility, expertise, and reliability.”

ALWAYS AN EYE ON WHAT’S HAPPENING

With Software-Defined Access (SDA) from Cisco, devices at Liebherr are configured via a centralized controller (Cisco Catalyst Center) rather than individually. This allows for more intricate configurations to be implemented reliably and efficiently.

Thanks to robust protection from unauthorized access, Liebherr staff can securely access devices across the entire network environment, provided they have the assigned rights.
Key features of the system include:

• Centralized and standardized network policies
• Zero-trust security for applications and the network environment
• Identity-based guidelines facilitated by the Identity Services Engine (ISE)

The Cisco Catalyst Center also enables the installation and configuration of devices within minutes—even across multiple locations. This centralized management is essential for Liebherr to handle the constantly growing number of connected devices, while also facilitating network service provisioning.

RELAX, WE CARE: 24/7 SUPPORT

As part of the Relax, We Care philosophy, NTS provides 24/7 support for Liebherr’s system-relevant devices.
A potential shutdown would have severe consequences for a technology-dependent business like Liebherr. To prevent such scenarios:

• 45 NTS employees work in 12-hour shifts in the OC-24 to offer remote support, troubleshooting, and advice.
• In emergencies, cases are escalated to the emergency response team for immediate resolution.

This ensures that Liebherr can focus on their core business, while NTS ensures that everything runs smoothly in IT.