JCL

Managed Services: discreetly indispensable.

The Managed Services from NTS and Cisco assure JCL a stable, trouble-free IT operation from the data center all the way to the network. The long-standing collaboration is based on trust and technical excellence along with a profound understanding of individual customer requirements.

JCL Logistics Gruppe, which is headquartered in Baar (Switzerland), operates internationally in the fields of transport and contract logistics as well as supply chain management. With their core products, Road, Air & Ocean, Rail, Plus+ and Customs, JCL drives the further development of innovation, tradition, mobility, and logistics while fulfilling the distinct individual requirements of all these industrial sectors.

To date, the business has been relying on NTS’s IT competency for eight years. At the focal point of the collaboration: Managed Services for the data center, SD-WAN and LAN – fully customized and available at any time.

“Where the NTS Managed Services are in operation: We, as JCL, do absolutely nothing – because everything works.”, summarizes Gerhard Schöfl, Head of Group IT at JCL. Originally, the partnership started with a tender for a data center. Out of it, a comprehensive Managed Service solution in the areas of Private Cloud, SD-WAN, LAN, WLAN and UC evolved. JCL appreciates especially that there is no segregation between project and operation phases. The same people that design solutions are also responsible for the implementation. This saves time, reduces annoyance, and creates trust.

A strong team in the background

At JCL it is hardly noticeable that a lot is happening in the background and this is exactly what is desired. In the quarterly meetings, it becomes regularly visible that NTS operates proactively, that they detect and remove faults at an early stage before these faults can even have an effect. This reliability in connection, with support that is close, is a core added value for JCL.

Cisco technology as network basis

In the area of network, JCL relies on Cisco technology without ever thinking about a switch. The solution provides transparency, an overview and traceability. The platform idea is continuously moving to the forefront, which additionally facilitates the collaboration with NTS. Engineers speak to each other directly – without call center or escalation paths. If adaptations are required, they are conducted in a pragmatic and customer-specific manner.

“When an NTS engineer looks at something and concludes with ‘I will change that,’ then it is fine and no second opinion is needed,” says Gerhard Schöfl. “The proposals are always tailored to our needs; they are never off the shelf.” From an economic standpoint as well, the collaboration is convincing. “You simply feel that they understand what the customer really needs,” adds Schöfl.

Relax, We Care can be experienced daily

Whether during a normal operation or in exceptional situations, NTS lives by their philosophy “Relax, We Care“. For JCL, primarily, it means being able to rely on a consistently high quality of the employees and services. “So far, nobody has ever spoken to us who did not know the ropes,” concludes JCL. The combination of technical expertise, reliability and personal service is the key to success for the business.