Digital transformation is not conceivable without modern working place concepts. Tomorrow’s work will happen in networks. A complex collaboration environment may pose a huge challenge for the required stability of important business processes.
The optimization of the operational efficiency and the improvement of the user experience are considered important goals for businesses. NTS Managed Service Collaboration has been developed to simplify the administration and the operation of collaboration applications and to increase IT and business processes with agility and scalability.
IT departments, which are resources-constraint, can easily reach the limits of their performance. The handling of support requests, the identification of weaknesses and the safeguarding of security during the exchange of business critical information are becoming more and more time-consuming. The continuous development of sophisticated Cloud applications and of new software has an effect on the entire corporate level as well. Should upgrades and integrations not work seamlessly, employees will be restricted in their internal and external communication. This leads to a decrease in efficiency and ultimately has an impact on the success of the business.
AT NTS, BINDING RESPONSE TIMES AND GUARANTEES DURING SECURITY INCIDENTS ARE INCLUDED. YOU CAN BE 100% SURE THAT IMMEDIATE HELP FOR YOU IS AROUND THE CORNER!
Approaching new working environments
The NTS team supports its customers during the departure into new working environments, starting with the development of a strategy for the digital workplace, via the implementation and the introduction of comprehensive solutions, all the way to the operation of a suitable collaboration environment. With NTS Managed Service Collaboration, NTS takes over the operational responsibility for collaboration components, it monitors the components pro-actively, it raises an alarm in case of an emergency and it corrects faults. No matter whether call interruptions, call and video quality or integrations of contact centers are concerned, there is always a certified team available at NTS – at any time and if required around-the-clock.
No matter how, no matter where, no matter when
Cloud based, modular or on-premises voice, video, messaging and meeting solutions enable a transparent and efficient communication throughout the entire business. All collaboration tools should be tailored to the requirements and processes in the company. NTS not only supports you with the suitable and correct strategy, but with the Managed Service it also takes care of a regular and smooth operation of collaboration solutions.
NTS TAKES OVER THE OPERATIONAL RESPONSIBILITY FOR COLLABORATION COMPONENTS, IT MONITORS THE COMPONENTS PRO-ACTIVELY, IT RAISES AN ALARM IN CASE OF EMERGENCY AND IT CORRECTS FAULTS.
Cloud and on-premises portfolio
The NTS product portfolio in the area of collaboration is constantly being enlarged by individual customer alignments and it is based on high-quality manufacturer partnerships.
Concerning IP telephony, the highest availability and integrity as well as cost-optimized workflows are considered basic requirements. Depending on the demands, the operation is carried out on-premises, from the Cloud or as a hybrid variant.
Are not all participants at the same location? New circumstances require new technologies and goals. Hybrid meeting solutions create the basis for an efficient collaboration, independent of time and space.
Unified messaging offers efficient and secure communication opportunities. Authorized participants are able to receive or send necessary information at any location, at any time and from any end device. NTS supports you during the implementation and the adherence to compliance and security guidelines (data lost prevention) in the Cloud as well as on-premise.
Omnichannel contact centers ensure the interaction across different communication channels and offer cognitive customer and employee experiences. Here, streamlined communication processes facilitate the customer satisfaction considerably.
Your advantages at a glance
- Takeover of the operational responsibility of collaboration components
- Adaptation to individual customer requirements
- Help desk with German- and English-speaking collaboration experts
- More time for the core business
- Concentration on core processes
- Efficient and proven processes according to ITIL
- Years of experience in the area of collaboration
- Close partnership with the world’s leading technology companies