The collaboration control center

IT Administrator

Each area of business has particular requirements regarding modern meeting rooms. Unlike facility managers or HR teams, IT administrators have explicit requirements for modern meeting rooms, as stability, security, and simple management are their main priorities. With NTS room solutions one obtains systems that work reliably and integrate seamlessly and that significantly reduce support costs. In this way, your work routine will become easier and the meeting environment more productive. Discover here the specific added value our solutions contribute to your role.

Central device management & monitoring

The Webex Control Hub provides a unique surface for the management, configuration and monitoring of all your Cisco video devices, regardless of where they are situated. From firmware updates to troubleshooting – it is all centralized. This includes detailed telemetry data on device status, meeting quality, and error logs.

Your advantages:

  • Minimization of manual effort
  • Proactive troubleshooting by real time monitoring
  • Automated maintenance
  • Configuration rollouts
Webex Control Hub workspaces list| Webex Control Hub room kit | Local device controls | Workspace designer cable map

 Analysis & usage reports

Receive detailed insights into the utilization of your video devices and meeting rooms. Are the rooms used to capacity? Are there peak periods? Which devices are used the most? This data is easily accessible via the dashboard of the Webex Control Hub and can be exported for capacity planning purposes as well as for ROI analyses.

Your advantages:

  • Optimization of resource utilization
  • Well-founded decisions for future investments
  • Identification of bottlenecks
  • Cost reduction by efficient room and device utilization

Security & compliance

Cisco video devices and the Webex Control Hub provide strong security functions, inclusive end-to-end encryption (AES-256), role-based access control (RBAC), single sign-on (SSO) and detailed audit trails to protect your communication data and to meet compliance demands (e.g. GDPR, HIPAA). The devices are certified according to ISO 27001.

Your advantages:

  • Protection of sensitive company data
  • Compliance with data protection guidelines
  • Minimization of security risks
  • Building user confidence

“I see modern room solutions as a real benefit and value-added feature, as they provide a better overview and make maintenance and support noticeably easier.”

Michael Walchshofer Head of IT & Service Operations

Seamless Microsoft Teams Rooms integration as a native MTR experience

Cisco video devices can be operated directly as Microsoft Teams Rooms (MTR). This means that the hardware is not only compatible, but the Microsoft Teams Room software runs directly on the Cisco hardware, ensuring an authentic and optimized user experience. Thereby, it is a software-based virtualization of the MTR experience on the Cisco hardware platform, which directly renders the Teams app. This eliminates the need for separate Windows PCs or NUCs (Next Unit of Computing) in the room that are traditionally required for MTR setups.

Your advantages:

  • Simplified provision and maintenance as there are less components in the room
  • Reduced complexity in the network as the Teams application is operating directly on the endpoint and does not have to be routed via a separate Windows device
  • Consistent user experience for all Teams users

Remote access & maintenance

Conduct diagnoses, update software, configure settings and remove problems remotely via the Webex Control Hub without having to be present on site. This also includes the remote trouble shooting of peripheral devices that are connected to the Cisco end points.

Your advantages:

  • Less travel times and costs
  • Faster problem solving
  • Maximal availability of systems by pro-active and reactive remote management

Inventory and status of third-party components in the Control Hub

The Webex Control Hub allows for the registration and management of third-party peripheral devices that are connected to Cisco video devices (e.g. displays, additional microphones, cameras or control systems of other manufacturers). The API interfaces and the device integration not only allow to record information such as model and serial number but also enable the retrieval of current status information (e.g. whether a display is switched on or off, audio status of an external microphone, etc.).

Your advantages:

  • Central overview of the entire room setup
  • Simplified asset management and inventory
  • Improved fault diagnosis during problems with third-party hardware through immediate access to its operating status

Simple cable management and installation 

Cisco video devices are designed for minimal cabling. For instance, many Room Kits, including the Room Navigator Touch Controllers and external cameras such as the Cisco Room Vision PTZ, often only need a single network cable (PoE – Power over Ethernet) to transmit power, video, audio and control signals. This considerably reduces the complexity of the installation and ensures a tidy aesthetic in the room.

Your advantages:

  • Faster and cheaper installation
  • Reduced cabling effort and more neatness
  • Greater flexibility in device positioning, easier troubleshooting and maintenance, thanks to fewer connection points
  • A professional appearance of the meeting rooms
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