Rethinking Managed Services
More time for what matters most with NTS
The demand for modern IT infrastructures is growing rapidly. A shortage of skilled workers, increasing cyber threats, regulatory requirements, and increasingly complex hybrid and cloud environments present major challenges for businesses. At the same time, IT is expected to drive innovation, to support new business models, and to ensure maximum availability and compliance.
This is exactly where NTS Managed Services come in.
Business under control. Your IT is in good hands.
IT is no longer just a supporting infrastructure. It is the foundation for business-critical processes, digital value creation, and business success. If IT fails, entire business processes often come to a standstill. That is why we take responsibility for the stable, secure, and efficient operation of your IT environment.
Our goal is simple: You focus on your core business – we take care of your IT.
Why businesses rely on Managed Services
These days, many businesses face the same challenges:
- A shortage of qualified IT professionals
- Increasing complexity of technologies and architectures
- Growing cybersecurity requirements
- Higher demands for availability, flexibility, and scalability
- Cost pressures and budget guidelines
- Regulatory requirements such as NIS2 or DORA
- Heterogeneous IT landscapes with numerous vendors and points of contact
With NTS Managed Services, we take the pressure off, reduce risks, and ensure that your IT operates reliably – around the clock.
Four pillars for a successful IT operation
The value proposition of NTS Managed Services is based on four key areas: Operations, Security, Transparency, and Excellence. Together, they ensure greater stability, security, transparency, and future-readiness of your IT.
Operations: We take on responsibility
Our Operations Center monitors your IT infrastructure 24×7 and ensures stable operations through customized monitoring, alerting, and automation. Incidents and problems are proactively identified and resolved before they escalate into critical breakdowns.
On top of this come these features:
- Guaranteed availability based on defined SLAs
- Change management for continuous service adjustments
- A central single point of contact
- Modern automation approaches such as NetDevOps and Infrastructure as Code
The result: fewer service interruptions, reduced internal workload, and more time for strategic projects.
Security: Systematically integrating security
Security is an essential part of any professional IT operation today. That is why security features are firmly integrated into our Managed Services. These include automated vulnerability and configuration compliance assessments, as well as release management processes.
In addition, we support businesses with:
- Daily configuration backups
- Visibility of data traffic and the ability to analyze it
- Customer audits
- Lifecycle and supply chain compliance
For more advanced security requirements, NTS Defense Services can be seamlessly integrated – including SIEM, MDR, and Incident Response Services.
Transparency: Full transparency into infrastructure and service
Professional services require complete transparency. That is why our customers have access to live dashboards for status and performance, reports, and inventory data via the NTS Operations Platform.
The following information is available at all times:
- 360° asset and device inventory as a central database
- Service tickets and case visibility
- SLA evaluations and KPI reports
- Predictable costs through transparent billing models
This allows businesses to always maintain a clear overview of their infrastructure, service quality, and cost trends.
Excellence: More than operation
For us, a managed service does not end with mere operation. Our engineers continuously bring new ideas to the table, analyze utilization trends, identify opportunities for optimization, and support the technological advancement for your IT.
In doing so, customers benefit from:
- ITIL-based processes with certified specialists and long-standing project and industry experience
- Regular service reviews
- Proactive recommendations and architectural expertise
- Optional access to NTS Experts on demand
Our claim: Not just to operate, but to actively drive further development.
Technology is important. The platform makes the difference.
At the heart of our services is the NTS Operations Platform, which we developed in-house. It supports monitoring, automation, security, reporting, and service processes and enables an efficient, scalable service delivery across a wide range of technologies.
The close interweaving of the platform, processes, and experienced engineers results in Managed Services that go far beyond traditional support.
A portfolio for the entire IT
NTS offers Managed Services for numerous technology and infrastructure areas, including:
This provides companies with a single point of contact for the planning, operation, security, and further development of their IT landscape.
Relax, We Care
Today, Managed Services are much more than just outsourced IT operations. They create free room for innovation, reduce risks, increase security, and ensure predictable costs. At the same time, businesses gain access to specialized expertise, modern automation platforms, and proven operational processes.
Or to put it another way: You are in control of your business – your IT is in good hands.