NTS Vienna
COLLECT YOUR CUSTOMERS, DON’T RUN THEM OVER
“We are both large enough to be economically solid and still small enough to focus on the customer.” Alexander Müllner, Territory Manager Vienna and Lower Austria, sees it as a craft to be solid as a rock for the customers. This is demanding but rewarding at the same time.
A lot has changed since Alexander Müllner started to manage the NTS location Vienna. The staff has doubled, the revenue has tripled, the number of customers has multiplied.
“You could say that the location reached adulthood,” states Müllner as the status quo. Müllner’s direct team stands at 17, including the OC, there are currently 101 colleagues at the location in ‘Viertel Zwei’.
But his tasks have received a new focus, too: “Besides the responsibility for the customers and achieving NTS goals, caring that the employees are doing well is increasing in line with the size of the location. There is of course always a certain customary shortage of resources, the work therefore has to be well divided and organized; at the same time, you have to always be on the ball to detect warning signs early enough. For this purpose, I get support from the back-office team around Mario Stix.
Everybody Works together at NTS
Together with his team, Müllner covers the areas Vienna, Lower Austria and Burgenland and the listing of the customers sounds like the ‘Who’s who’ of the Austrian economy. Even so, there are still challenges where everybody is helping as it is still difficult for some large customers to trust NTS as a still relatively nondescript IT service provider. “There is a lot of plain persuasion to be done, of course without bending over backwards. Recently we had a tender with an initiation phase of several years and at the end Alexander Albler had to affirm in a conversation that he as CEO and owner is fully supporting the project. That’s how it eventually worked.”
The ‘State of the Union Adress’
How do you find balance at the end of exhausting days? “When there isn’t enough time during the day, we sometimes go to the Schweizerhaus restaurant. Plus, on our office floor, we frequently stage the so called ‘State of the Union Address’, where we gather around ‘Leberkäse’ and drinks to discuss job issues that have accumulated. And while we’re at it we also chit-chat with each other.”
Facts
- Team: 101 employees
- Customers: Represented among the largest companies in Austria.
- Mouse: Since 1934, one of the oldest rollercoasters, the “wild mouse”, is doing its circles in the Vienna Prater.
- Pigeon: Alexander Müllner relaxes while shooting clay pigeons
- Horses: Within eyesight from the office is the Vienna horse racing track