NTS Managed Service Collaboration

Hybrid, remote, decentralized and in the office – this is how work is happening today. Modern and creative forms of communication are in demand, away from wired telephones, towards digital workstations, meetings and messaging¹. New AI technologies², from simple abstracts all the way to live translations, fundamentally change the ways of working. However, many businesses lack time, resources and know-how for the operation and the further development of modern communication solutions.

With the NTS Managed Service Collaboration, NTS takes over the operational management of your communication systems – on-premises, in the Cloud or in hybrid scenarios. We take care of availability, security, scalability and thus enable a flexible and dynamic internal and external collaboration so that you have more time for essential things.

DIGITAL COMMUNICATION

Phone calls at any time and from anywhere? Participating in hybrid meetings from home or on the go with shared desks or room systems? Whether an SME or a large enterprise, dispersed locations, local or international footprint, whether regulatory requirements (financial, health or public services) or hybrid working models: businesses require reliable solutions and partners for unified communications.

With NTS Managed Service Collaboration, we offer user-friendly and consistent collaboration experience, guaranteed compliance, efficiency potential with AI-supported functions and relief for your IT. Thereby, NTS is always on your side as your reliable, highly innovative and local partner for the operating business as well as for strategic development.

YOUR ADVANTAGES AT A GLANCE

Efficient collaboration: by modern solutions and supported by NTS trainings
Sovereign infrastructures: from on-premises setups all the way to sovereign Cloud environments for legal requirements and data protection
Operational security & availability: 24/7 pro-active monitoring and operational management with SLAs reduce your risk and your concerns
Support & technological development: German-/English-speaking NTS experts provide you with comprehensive support
Flexibility & future security: Our service adapts to your IT strategy, your guidelines and your growth
Collaboration as a Service: adjusted service fees instead of investments

NTS MANAGED SERVICE

Quality losses during audio and video calls require quick troubleshooting. Constant adaptations, updates, and expert knowledge are decisive for stable operation as well.

The NTS team supports their customers – from finding the strategy for a digital workstation, meeting rooms and corporate telephony, via the implementation of comprehensive solutions all the way to operations. With NTS Managed Service Collaboration, the systems are monitored 24/7 and incidents are processed proactively (Incident Management). Ongoing adjustments are matched to the needs of the customers and processed in change management. Defined KPIs such as availability, response time and processing time are part of the Service Level Agreements. NTS structures its Managed Service on the four basic pillars Operations, Security, Transparency and Excellence. The rendering of the service is secured by the self-developed NTS operations platform for monitoring, operations, and automation. Access to the NTS portal including reporting and regular service meetings takes care of comprehensive transparency. With NTS as a trusted advisor, you receive recommendations from experienced and certified NTS engineers.

IT in competent hands with NTS MANAGED SERVICES

OPEX INSTEAD OF CAPEX

You can source your collaboration environment as a Service with suitable financing models. You pay flexibly and according to demand (e.g. per user) throughout the entire term and therefore you have predictable costs and advantages such as lower fixed costs and OpEx instead of CapEx.

COMPLEMENT FLEXIBILITY

With the NTS in-house products NTS UC Provisioning, NTS Jarvis and NTS BOT Framework, we offer tools for the automated user administration in Cisco UC systems, smart bookings of meetings and shared desk working spaces as well as a platform and bots for the automation of routine tasks. With tailor-made NTS Collaboration training, handouts, and videos for your employees, we make a significant contribution to the efficient usage. With the NTS Managed Service Contact Center you will take your customer experience to the next level. You are able to complement the Managed Service flexibly with additional packages.

CISCO COLLABORATION

In the Managed Service, NTS relies on the comprehensive Cisco collaboration product portfolio for calling, meeting and messaging for on-premises, Cloud and hybrid scenarios. Whether in the office, in the meeting room or remote: IP telephones, headsets, desk devices and video end devices cater for the best voice and video quality and for a comfortable working environment.

The desired solutions are customer-specifically adjusted and integrated into the Managed Service – customer-specific service offers are possible from Cloud Calling all the way to a comprehensive collaboration environment.