FAQ
Collaboration
What does NTS mean by modern collaboration?
Modern collaboration goes beyond video conferencing. NTS creates working environments where communication, documentation, and integration interact seamlessly . These environments are location-independent, secure, and user-friendly.
Does NTS support Microsoft Teams, Cisco Webex, or hybrid meeting rooms?
How does NTS ensure secure and high-performance work in home office or remote setups?
Whether in the office, at home, or on the go, NTS ensures stable and secure working conditions with unified device management, cloud-based communication, secure VPN access, and endpoint protection. The focus is not only on making collaboration work but also on enhancing team productivity.
Which partners does NTS work with in the area of collaboration?
In collaboration, NTS relies on trusted partnerships that make modern teamwork simple, secure, and seamless. At the forefront is Cisco, a leading provider of unified communications, hybrid work, and intelligent meeting solutions. The portfolio includes Webex, Cisco Meeting Devices, Cisco UCM (Unified Communications Manager), Webex Calling, Contact Center, video endpoints, and integrations with Microsoft Teams. A central partner for implementing complex UC and voice solutions is NTW Software. Together, customized applications and add-ons for Cisco environments, such as attendant consoles, fax solutions, alerting, or user rights and telephony management are developed.
Depending on the customer environment, the setup is complemented by integrations with Microsoft Teams, Zoom, local SIP trunks, or hybrid meeting solutions. The result is collaboration environments that enable exactly what matters: easy communication, location-independent work, and IT-backed security.
Which services does NTS provide in the area of Managed Service Collaboration?
Collaboration is transforming the way teams communicate, from virtual meeting rooms to digital whiteboards. NTS ensures that collaboration not only functions but runs smoothly. With Managed Service Collaboration, NTS managed the full operation of deployed tools and ensuring bandwidth, routing, quality of service, and network access are fully optimized. The service provides maximum availability through technical redundancy, transparent fixed costs, and support from experienced experts. This ensure collaboration simple, stable, and scalable, whether in the office, at home, or across globally distributed teams.
Data Center
Which services does NTS provide in the area of data centers?
NTS designs and operates physical, virtual, and hybrid data centers tailored precisely to its customers’ business requirements. The focus is on scalability, security, and performance-oriented architectures.
How does NTS support the modernization of existing data centers?
NTS analyzes existing infrastructures, identifies optimization potential, and guides companies through the entire data center migration with minimal disruption and maximum operational security. This involves not only technical modernization but also the development of a forward-looking data center strategy to ensure scalability, security, and efficiency for the long term.
What role do Cisco UCS, NetApp, or software-defined architectures play in NTS projects?
Technologies such as Cisco UCS, NetApp storage, and software-defined architectures are key components of NTS data center infrastructures. They enable high availability, automation, and seamless integration into hybrid cloud environments. A particular focus is on modern data center networking, for example with Cisco ACI or Nexus switching, which are ideally suited for building software-defined networks.
Does NTS also provide hybrid or cloud-related data center solutions?
Yes. NTS increasingly implements hybrid scenarios where local systems are combined with public cloud services such as AWS or Microsoft Azure. The goal is to achieve maximum flexibility and future readiness. These solutions integrate data center networking and allow a gradual transition to hybrid architectures as part of a holistic data center strategy.
How does NTS integrate data center and backup/recovery?
For backup and recovery, NTS relies on established solutions from Veeam, NetApp, and other partners. This ensures that data is not only securely stored but also quickly and reliably restored in case of failure. Backup and recovery are integral parts of modern data center infrastructure and essential to any sustainable data center strategy.
Which partners does NTS work with in the data center area?
In the data center sector, NTS collaborates with a selected network of leading technology partners to deliver powerful, flexible, and future-proof IT infrastructures. At the core is Cisco, with UCS servers, Nexus switching, ACI, and Intersight forming the foundation of modern software-defined data centers. Together with NetApp, highly available storage architectures such as FlexPod are built, enabling seamless integration into hybrid scenarios. For virtualization and platform operations, NTS relies on VMware and SUSE Rancher, especially for orchestrating container environments with Kubernetes. This is complemented by HashiCorp, for example with Terraform for infrastructure automation and for secrets management.
Which modules are included in the NTS Managed Service Data Center?
With specialized managed services, NTS ensures the professional operation of data center infrastructures, tailored to the individual requirements of customers. Security, availability, and transparency are the top priorities. The NTS Managed Service Data Center covers all relevant areas, from compute, virtualization, storage, and SAN to backup and recovery, load balancing, and Kubernetes. NTS also operates both physical and virtual data centers including alerting, inventory, and 24/7 support by certified engineers. Container environments based on Kubernetes are operated in a highly available, automated, and CI/CD-compatible way.
For companies seeking their own cloud, NTS offers Private Cloud as a Service, a dedicated, scalable platform solution including infrastructure, operations, and ongoing support. All services are monitored and managed 24/7 by the NTS Operations Center, with short response times, fixed points of contact, and a high level of automation. This keeps IT operations stable, secure, and predictable without tying up internal resources.
What role does the cloud play in the NTS data center portfolio?
NTS combines traditional data center architectures with modern cloud strategies, ranging from private cloud and hybrid models to integration with public cloud platforms such as AWS or Microsoft Azure. The focus is on governance, data sovereignty, and maximum operational security. For private cloud solutions, NTS offers consumption-based billing (pay per use or pay on demand), allowing companies to pay only for what they actually need. This flexibility enables scalable IT infrastructures with full control and predictable costs, whether on-premises, hybrid, or in the cloud.
Does NTS also support cloud migration?
Yes. NTS assists companies with the analysis, selection, and implementation of the right cloud strategy, including migration planning, integration of existing systems, and ongoing operations. The objective is always secure, scalable, and cost-optimized IT operations.
General
What is NTS and what does the company do?
NTS Netzwerk Telekom Service AG, headquartered in Raaba-Grambach near Graz, was founded in 1995 by its owners Alexander Albler and Hermann Koller. Today, NTS employs more than 878 employees across 22 locations. In addition to offices in Austria, Germany, and Italy, NTS also operates in the Czech Republic, Bosnia and Herzegovina, Switzerland, China, Australia, and the United States.
Which IT services does NTS provide?
The NTS portfolio covers traditional IT infrastructures as well as modern solutions in the areas of networking, IT security, cloud, collaboration, and data centers. In addition, NTS offers specialized managed services, OT security, security monitoring, and a wide range of as-a-service products, including NTS Firewall as a Service, NTS Private Cloud as a Service, NTS Network as a Service (NaaS) and NTS Splunk as a Service. All solutions are scalable, reliable, and tailored to each customers’ needs.
How does IT support at NTS work?
Our Operations Center (OC) is available around the clock. In case of disruptions or service requests, you can reach us by phone or email. We immediately open a ticket, prioritize the request, and assign it to certified engineers. All steps are carried out efficiently, transparently, and fully documented.
Which managed services does NTS specifically provide?
NTS takes over the complete operation of your IT infrastructure, covering all tasks from monitoring and incident management to configuration maintenance and regular operational reviews. Our 24/7 support is provided through the Operations Center to ensure maximum availability and operational security. In addition, we use smart tools such as INVENTORY4ALL. This powerful inventory tool enables daily automated collection of your entire IT environment, giving you full visibility into assets, software versions, and lifecycle information at any time.
How quickly does NTS respond to IT incidents?
NTS guarantees response times based on the chosen support model. Depending on the service agreement, different models are available, such as 8×5 or 24×7 availability. Critical incidents such as hardware failures or system outages are received around the clock by the Operations Center and prioritized accordingly. Standard Support includes fault analysis and incident resolution, while Basic Support provides these services on request and based on effort. The On Top Service adds further options such as on-site interventions or direct communication with vendors. This allows NTS to respond individually to different requirements and ensure reliable incident handling.
Which support models are available?
We offer Basic, Standard, and customized NTS Managed Services. All models include a central point of contact, aligned SLAs, and scalable additional services tailored to the complexity of your IT environment.
Which IT certifications does NTS hold?
We operate in accordance with ISO 27001 for information security, ISO 9001 for quality management, and ISAE 3402 Type 2 for service provider control systems. In addition, we are certified with the Cyber Trust Austria seal, ensuring maximum compliance and trust.
How can I contact NTS support?
Our support team is available 24/7. For disruptions or technical questions, you can reach us through the following contact options:
Austria: +43 810 820 455
Germany: +49 7541 402 83 -40
Italy: +39 0471 097 -709
International: +43 316 405 455 -20
For critical cases, please always call to ensure immediate response times.
Where can I find NTS locations and further information?
The company headquarters of NTS is located in Raaba-Grambach near Graz. NTS is also represented at numerous other national and international locations to best support its customers. In Austria, NTS are present in Graz, Vienna, Linz, Salzburg, Klagenfurt, Innsbruck, and Dornbirn. In Germany, offices are located in Friedrichshafen, Reutlingen, Leipzig, Rosenheim, Augsburg, Heidelberg, and Regensburg. In Italy, offices are based in Bolzano/Bozen and Verona, and in Switzerland in Widnau. NTS also operates in Southeast and Eastern Europe, such as in Banja Luka (Bosnia and Herzegovina) and Brno (Czech Republic). Internationally, NTS has offices in Florham Park, New Jersey (USA), Beijing (China), and Birtinya, Queensland (Australia). Current addresses, phone numbers, directions, and contact options can be found on the website at www.nts.eu/en/contacts.
Which success stories highlight NTS customer collaborations?
NTS works with well-known companies from a wide range of industries, including manufacturing, healthcare, and the public sector. Customers include SWU TeleNet GmbH (municipal telecommunications and energy supply), ÖSTU STETTIN (construction and infrastructure), OPED GmbH (medical technology and healthcare), Losan Pharma (pharmaceutical industry), HAUFE Group (software and education), Hirschmann Automotive (automotive components), MDW – University of Music and Performing Arts Vienna (public sector and education), JCL Logistics (transport and supply chain), Albert Weber GmbH (supplier industry), RAITEC (technology and development), Vector Informatik GmbH (embedded software and automotive), IKB Innsbrucker Kommunalbetriebe (public utilities), Landratsamt Bodenseekreis (public administration), OMICRON (measurement and testing technology for the energy sector), Walterscheid Powertrain Group (industrial drive systems), IFM (industrial automation), and Otto Austria Group (e-commerce and retail). All of these customers rely on NTS for complex infrastructures, high security requirements, and digital transformation.
Which technology partners does NTS work with?
NTS collaborates closely with a wide range of strategically selected technology partners. Foremost is Cisco, our long-standing partner and key provider in networking, security, data center, collaboration, and cloud. Together with NetApp, Dell Technologies, and VMware, NTS delivers highly available and scalable data center and storage solutions, from classical data centers to hybrid cloud. In the area of security, NTS relies on proven technologies from Cisco, Palo Alto Networks, Fortinet, Splunk, Tenable, F5, Commvault, and Kiteworks. The portfolio is complemented by Red Hat, HashiCorp, and Microsoft, for example in automation, platform operations, and identity services. For backup and recovery, Veeam has been the preferred provider for many years. With AWS, NTS maintains close cooperation on public cloud strategies and hybrid cloud models. NTS also relies on specialized partners such as GitLab for DevOps and CI/CD, Imagicle for communication solutions in Cisco environments, NTW for UC applications and attendant consoles, ProLion for ransomware protection and data integrity, and Megaport for cloud connectivity and network services. These partnerships provide the technological foundation for projects and represent trusted collaborations with co-innovation, joint development, and aligned go-to-market strategies.
Which technologies does NTS typically use in customer projects?
With customer projects, NTS relies on proven and future-ready technologies from leading vendors. Frequently implemented solutions include Cisco Catalyst Switches, Catalyst Center, ACI, SD-WAN, Meraki, UCS servers, and Cisco ISE for identity management and network security. In the storage sector, NetApp MetroCluster systems is deployed. For data protection solutions, Veeam Backup & Recovery is utilized. For comprehensive network security and endpoint protection, NTS relies on Palo Alto Networks firewalls and security solutions. In the area of security monitoring and observability, the powerful Splunk platform is used. This portfolio is complemented by their own services, such as the NTS Managed Monitor, the inventory tool INVENTORY4ALL, NTS Defense Services, and 24/7 operations through the Operations Center. Everything comes from a single source, is reliable, scalable, and tailored to each environment.
How does a typical project with NTS proceed?
A project at NTS starts with a joint requirements analysis, followed by architecture planning, proof of concept (if requested), implementation, handover to operations, and ongoing support by NTS experts. NTS focuses on close coordination, clear communication, and long-term partnerships.
What are the advantages of NTS compared to other IT service providers?
NTS combines deep technological expertise with personal support, short decision-making paths, and genuine partnership. NTS services are modular, the systems are reliable, and the support is long-term. Customers particularly value their high availability, technical excellence, and their clear motto: Relax, We Care.
What does “As a Service” mean at NTS, and what are the benefits of this model?
The digital world is changing rapidly, and companies must adapt their IT infrastructure flexibly to new requirements without becoming tied to fixed costs. This is where the NTS “as a Service” approach comes in. Instead of buying and operating their own hardware, customers receive a powerful, scalable, and fully managed solution that is precisely tailored to actual needs, with transparent and predictable costs. The offering includes NTS Network as a Service, NTS Firewall as a Service, NTS Splunk as a Service, and NTS Private Cloud as a Service. All services are fully operated, maintained, and continuously developed by NTS, ensuring flexibility, transparency, maximum security, and reliable availability without compromise.
Which technical certifications does NTS hold?
NTS emphasizes deep expertise and the highest technical competence. Currently, the company holds 46 CCIEs (Cisco Certified Internetwork Experts), the most prestigious technical certification in the Cisco environment worldwide. This is complemented by more than 380 Cisco certifications in various areas, as well as 100 certified Splunk experts. This broad qualification base ensures that projects are not only planned but also implemented and supported at the highest technical level.
Which companies are NTS customers in Germany?
In the public sector, these include Die Zieglerschen, SOS Children’s Villages, Bavarian Red Cross, Barmherzige Brüder Österreich, and BRZ.
In healthcare: Königsbrunn, Verbund, Vector, LIEBHERR, WWK, and DEHN.
In the supplier sector: Red Bull, ifm, OPED, blum, ITSmedia, and ENERGIE AG.
In retail: HAUFE Group, REWE GROUP, BOGNER, Ravensburger, AGCO, and ZEPPELIN NT.
In industry: SPAR, HILTI, plansee GROUP, ALBERT WEBER, Berger LOGISTIK, KNAPP, mondi, KERBL, ANDRITZ, MAGNA, and AT&S.
Which companies are NTS customers?
Customers include, among others, the Medical University of Graz, Barmherzige Brüder Österreich, BRZ, Red Bull, EGGER, IMA SCHELLING GROUP, University of Innsbruck, MED EL, 3 Banken IT, SPAR, TYROLIT, AT&S, FH JOANNEUM University of Applied Sciences, SVS Gemeinsam gesünder, ENERGIE AG Oberösterreich, Loacker, HILTI, MAGNA, MCI Management Center Innsbruck, SOS Children’s Villages, eww Gruppe, BOGNER, Berger Logistik, IKB, unibz, GRAWE, Verbund, HAUFE Group, plansee GROUP, sappi, Carinthia University of Applied Sciences, AUVA, REWE GROUP, transped, ANDRITZ, FH Kufstein Tirol University of Applied Sciences, Austrian Red Cross, Die Zieglerschen, AGCO, KNAPP, Medical University of Innsbruck, A B, KAGes, Energie Steiermark, Holding Graz, PAPPAS, ITSmedia media IT solutions, Styria, Zeppelin NT, blum, JCL Logistics, Kerbl, OMICRON, ifm, Ravensburger, Bavarian Red Cross, and mondi.
Network
How does NTS support the planning, implementation, and operation of networks?
Our experts provide end-to-end support, from architecture planning and technical implementation through to ongoing operations. NTS takes into account aspects such as Network Detection and Response (NDR), network automation, and smart segmentation to enhance security and performance. If desired, their Operations Center can take over 24/7 operations, including monitoring and incident management. This ensures maximum stability and rapid response times.
Does NTS also offer network monitoring as a service?
Yes. With NTS Managed Monitor, companies receive a modular solution for network monitoring with real-time status, alerts, backups, and asset overviews. Continuous network transparency helps identify bottlenecks and disruptions at an early stage. The solution is fully modular and expandable.
How does NTS scale networks for growing businesses or new locations?
NTS network solutions are designed for growth from the outset, whether through new sites, increased user numbers, or rising security requirements. NTS uses automated network provisioning, flexible policies, and modern technologies such as network segmentation or software-defined networking. This reduces complexity and increases the agility of your infrastructure, keeping your network dynamic, secure, and future-ready.
What does Network as a Service (NaaS) mean?
With Network as a Service, NTS provides network infrastructure including operation, monitoring, and support as a managed service. Companies benefit from scalable performance, usage-based billing in an OPEX model instead of high CAPEX investments, and comprehensive service by certified experts. Billing is flexible and based on a per-port price, ensuring that customers only pay for actual usage. This makes NaaS an ideal solution for dynamic IT environments with predictable costs.
Which managed services does NTS provide in the networking area?
A powerful and secure network is the foundation of any digital infrastructure, regardless of company size or industry. NTS supports customers with certified experts, state-of-the-art technologies, and continuous 24/7 operations whenever in-house know-how or capacity is lacking. NTS’s portfolio of managed services in networking includes:
NTS Managed Service Network Infrastructure: Operation of traditional routing and switching environments including monitoring, incident resolution, and lifecycle management.
NTS Managed Service SD-WAN: Centralized management and security of distributed network sites using modern SD-WAN technology. The solution is scalable, secure, and flexible.
NTS Managed Service ACI: Operation of software-defined data center networks based on Cisco ACI, including policy management and automation.
NTS Managed Service Meraki: Full operation of cloud-managed networks with Cisco Meraki, particularly suited for branch offices, remote sites, and dynamic environments.
NTS not only assumes operational responsibility but also proactively ensures that your network evolves with your business requirements. The result is an infrastructure that remains stable, secure, and future-oriented.
What does NTS mean by modern network infrastructure, and how does it differ from traditional solutions?
Modern network infrastructures today must deliver far more than just routing and switching. NTS designs and operates future-ready network architectures that are scalable, resilient, and automated. Key technologies include SD-WAN, Zero Trust, network segmentation, Network Access Control (NAC), and network automation. These provide greater security, transparency, and operational efficiency. Traditional infrastructures can thus be transformed into modern, dynamic IT environments.
Which network technologies and vendors does NTS typically use?
In the networking domain, NTS relies on Cisco solutions. The seamless coverage from campus to data center to WAN infrastructure enables consistent architectural concepts with high interoperability and efficiency. This clear focus on Cisco allows NTS to build deep expertise, ensure maximum compatibility, and provide customers with network architectures that are powerful, future-proof, and investment-stable.
Security
Which security solutions does NTS offer for OT environments?
With OT by NTS, they provide tailored cybersecurity solutions for industrial networks, production systems, and critical infrastructures. NTS’s approach combines passive detection technologies, comprehensive traffic analysis, full network visibility (observability), and secure network segmentation. This is complemented by compliance-ready security architectures based on standards such as IEC 62443, NIS2, or DORA. This enables a robust and transparent security strategy specifically for OT environments, without disrupting productive processes.
What is the difference between traditional IT security and NTS Defense Services?
Defense means identifying threats before they become a problem. The NTS Security Operations Team monitors your systems around the clock using Splunk, Cortex XDR, and other tools, with real people behind the screens. Unlike traditional IT security, which often focuses solely on protection and reaction, NTS Defense takes a proactive approach with continuous monitoring, intelligent threat detection, and immediate incident response.
Does NTS support compliance with requirements such as NIS2 or ISO 27001?
Yes, NTS provides comprehensive support in implementing regulatory requirements such as NIS2, ISO 27001, or DORA (Digital Operational Resilience Act). NTS experts guide you from the initial gap analysis to the development and implementation of technical and organizational measures. This includes topics such as network segmentation, access control, logging, monitoring, business continuity, and security incident response. The goal is to establish IT and OT infrastructures that are not only compliant but also secure and resilient in the long term.
Which partners does NTS work with in the field of security?
In IT and network security, NTS relies on strong, strategically selected technology partners. At the forefront is Cisco, with a comprehensive security portfolio ranging from firewalls (ASA, FTD), Secure Network Analytics, DNS protection (Umbrella), identity management (ISE), multi-factor authentication (Duo), and SASE architectures to Secure Endpoint. Splunk, part of Cisco since 2024, is also a key component of their security portfolio, particularly in SIEM, log analysis, and threat detection. In addition, NTS works with Palo Alto Networks for next-generation firewalls, Cortex XDR, and automated threat detection. Complementing this, NTS uses Fortinet solutions, for example for firewall infrastructures, SD-WAN, VPN, and distributed network protection. Together, these cover the full spectrum of modern IT security, from prevention and transparency to detection and response. Always in combination with their own services such as NTS Defense, MDR, and 24/7 monitoring, ensuring security one can rely on.
Which managed services does NTS provide in the area of security?
NTS offers comprehensive managed services in security, addressing both preventive and reactive needs. The focus is on reliably securing infrastructure as well as quickly detecting and mitigating threats. Managed Service Infrastructure Security covers key security components, including next-generation firewalls, Network Access Control (NAC), DNS and web security, email security, and two- or multi-factor authentication. In addition, with their Defense Services, NTS provides specialized offerings such as vulnerability management, threat detection services based on SIEM, and the NTS Defense Platform. This gives companies holistic protection, professionally operated, continuously monitored, and continuously improved.
Does NTS also provide a SOC (Security Operations Center) as a service?
Yes. Under the name NTS Defense, NTS operates their own Security Operations Center (SOC), which supports companies around the clock in detecting, analyzing, and defending against cyber threats. The SOC service includes vulnerability management, SIEM, threat detection and response, and individually tailored incident response plans. This ensures maximum security combined with high transparency and clear processes that integrate seamlessly into existing IT or OT environments. Whether for critical infrastructure, industry, or mid-sized companies – with NTS Defense as SOC as a Service, you are protected 24/7.
How does NTS ensure IT and network security in companies?
NTS takes a holistic approach to security focusing on network segmentation, modern security architectures, endpoint protection, application security, and cloud integrations. NTS uses technologies such as firewalls, SIEM, MDR, and AI-based security solutions to detect threats early and neutralize them automatically. NTS’s own Security Operations Center (SOC), supported by the NTS Defense Team, ensures continuous monitoring and rapid response. The result is a security architecture that seamlessly connects data security, cloud security, and network security.
Smart
What does the partnership between NTS and Ascent offer?
In cooperation with Ascent, NTS combines state-of-the-art data science methods with stable and secure IT infrastructure. While Ascent develops customized AI models and use cases, NTS provides the appropriate platform, either on-premises or as a service. Companies benefit from a holistic approach: from the idea to proof of concept, to ongoing operations. The goal is tailored AI solutions that deliver real business value.
What are the advantages of an on-premises AI platform from NTS?
A locally operated AI platform provides maximum data security and full control. Companies retain data sovereignty, meet the highest compliance requirements (e.g., GDPR), gain full process transparency, and can scale AI solutions flexibly. Thanks to NTS Infrastructure as a Service, the platform is modular and easily integrated into existing IT landscapes.
Can NTS provide the AI platform including operations and support as a service?
Yes. With NTS Managed Services, tasks such as monitoring, incident management, and platform lifecycle management can be outsourced – while retaining full data sovereignty and clear service levels.
What role does Artificial Intelligence (AI) play in NTS solutions?
NTS uses AI only where it delivers real value. This includes automated anomaly detection, security monitoring, network behavior optimization, and predictive services. In combination with platforms such as Splunk or Cisco AI Analytics, intelligent and adaptive systems are created that proactively manage IT processes.
Does NTS also offer customized AI projects?
Yes. NTS develops customer-specific AI solutions on request, for example in OT security, smart monitoring, or data intelligence. These are based on a solid data strategy, modern platforms, and an experienced expert team specializing in AI-driven architectures.
Where is AI used at NTS?
Artificial intelligence is applied in several areas at NTS. In the data center, NTS creates the foundation for AI-ready infrastructures that meet the highest standards of data protection, flexibility, and security. In collaboration, Cisco provides powerful AI features via the Webex suite, including automatic meeting summaries, suggested responses, and sentiment analysis. In security, AI supports early threat detection. At the same time, NTS helps companies protect themselves against AI-driven cyberattacks with both technical excellence and human expertise.
How does NTS support companies with AI initiatives?
NTS builds the infrastructure that ensures AI runs reliably: secure, scalable, and high-performance. In partnership with Ascent, NTS combines modern data center and cloud infrastructures with advanced data science and innovative AI models. The result is AI solutions that not only function effectively but also deliver tangible business value.
How do companies specifically benefit from NTS in the OT area?
NTS combines IT and OT expertise in holistic solutions. Companies receive industry-specific consulting, customized security concepts, and modern infrastructures that are reliably managed and future-oriented. Projects such as digital price tags for retail, transparency with Cisco CyberVision at Pankl Racing Systems, or the development of new industry standards at the Smart Production Lab Kapfenberg demonstrate how innovation and security are integrated at NTS.
What does the NTS OT security offering include?
The NTS OT Super Services follow a clear security approach that covers awareness, visibility, segmentation, and investigation & responses. Modern technologies and security solutions from leading vendors such as Cisco, Palo Alto Networks, Tenable, and Fortinet are used. The portfolio is complemented by individual consulting, proof of concepts, and a 24/7 operations model managed by the NTS Operations Center.
What are the main priorities of NTS in OT environments?
The focus is on ensuring operational continuity, for example by avoiding production downtime. NTS addresses cross-industry OT requirements, such as those in mechanical engineering, medical technology, and smart cities, with deep specialist knowledge. Complex infrastructures with diverse assets and protocols are analyzed, segmented, and secured. Legal requirements such as NIS2, CRA, or IEC 62443 are consistently taken into account.
How does NTS support companies in getting started with Artificial Intelligence (AI)?
Artificial intelligence offers enormous potential, ranging from automation and data-driven decision-making to increasing the efficiency of entire business processes. However, successful implementation requires more than algorithms; it also requires the right infrastructure. NTS ensures that AI applications can be operated securely, flexibly, and at scale, with a focus on data protection, compliance, and seamless integration into existing systems.
Super Services
What does NTS mean by “Super Services,” and how do they differ from traditional IT services?
The NTS Super Services are modular, high-performance IT services that go beyond traditional operations. They combine specialized managed services for highly critical requirements, including OT security, threat detection, monitoring, SIEM, MDR, vulnerability management, and Splunk operation. Many of these services are monitored and operated around the clock by the NTS Operations Center. Unlike classic IT services, Super Services provide a practical, fully managed, and flexibly scalable solution that can be tailored precisely to individual customer needs. They are ideal for companies that do not want to compromise on security, transparency, and operational reliability.
How does NTS maintain the quality of its services?
NTS ensures the quality of services through regular training, ongoing vendor certifications, and structured knowledge sharing within their teams. NTS experts are always up to date technically, whether in Cisco technologies, security architectures, or modern cloud platforms. In addition, NTS continuously evaluate their processes, both internally and externally, and have them certified according to international standards such as ISO 9001 and ISO/IEC 27001. This ensures that NTS customers are supported at a consistently high level today and in the future.
Which companies are the NTS Super Services designed for?
Super Services are aimed at companies with high requirements in IT or OT security, compliance, monitoring, or proactive operations. They are suitable for organizations of any size and from any industry. These services are ideal for customers who want to focus on their core business while NTS analyzes, protects, and optimizes their digital infrastructure. Super Services can complement existing IT teams or serve as outsourced specialized services, delivering measurable added value from day one.
How flexible are the Super Services in terms of scalability and contract duration?
All Super Services are modular, scalable on demand, and are available with flexible contract terms. Depending on requirements, options range from monthly cancellable models to long-term service agreements.
How are the NTS Super Services operated and supported?
Most Super Services are fully managed by the NTS Operations Center. Operations are provided 24/7, offering direct access to certified specialists. Customers benefit not only from the latest technologies but also from personalized support, fast response times, and continuous service improvements.
What is the INVENTORY4ALL tool from NTS?
INVENTORY4ALL is NTS’s intelligent inventory tool for customers with a support contract. It performs a daily inventory of IT infrastructure and provides information on configurations, software versions, and end-of-life status. This makes it an ideal solution for optimizing IT operations, budget planning, and lifecycle management.